Privacy Policy National Supply Centre Ltd.

National Supply Centre Ltd. – Privacy Policy

At National Supply Centre Ltd., we are committed to protecting the privacy and security of our customers’ personal information. This Privacy Policy outlines how we collect, use, and safeguard the information provided to us by HVAC contractors, homeowners, and other customers.

1. Information We Collect

We collect the following types of information:

Personal Information: Name, address, phone number, email address, and other contact details.
Payment Information: Credit card or other payment details for processing orders.
Business Information (for HVAC contractors): Company name, business address, tax ID, and other related details.
Order History: Products purchased, delivery information, and transaction history.
Technical Data: IP address, browser type, and site usage details collected via cookies and other tracking technologies.

2. How We Use Your Information

National Supply Centre Ltd. uses the information we collect for the following purposes:

Processing Orders: To fulfill your purchases, process payments, arrange deliveries or pickups, and provide customer support.
Communications: To contact you regarding your order, respond to inquiries, and send updates related to products, services, or promotions.
Improvement of Services: To enhance our website, products, and customer experience based on feedback and usage data.
Business Accounts (for HVAC Contractors): To manage business relationships, provide contractor-specific pricing, and track account activity.

3. Sharing Your Information

We do not sell or rent your personal information to third parties. However, we may share your information in the following cases:

Shipping & Delivery Providers: To ensure timely delivery of your products through carriers such as Purolator.
Payment Processors: To securely process payments and prevent fraud.
Service Providers: We may share information with third-party service providers who assist with website functionality, marketing, and analytics.
Legal Compliance: We may disclose your information to comply with legal obligations, court orders, or government requests.

4. Security of Your Information

We take reasonable measures to safeguard your personal information from unauthorized access, disclosure, or misuse. This includes using secure payment gateways and encryption protocols for online transactions.

5. Cookies and Tracking Technologies

Our website uses cookies to enhance your browsing experience. Cookies help us understand how you use our site, personalize content, and remember your preferences. You can manage or disable cookies through your browser settings, but this may impact the functionality of our site.

6. Your Rights

You have the right to:

Access Your Information: Request a copy of the personal data we hold about you.
Update or Correct Your Information: Notify us of any changes to your personal details.
Opt-Out of Marketing: You may unsubscribe from our promotional emails at any time by clicking the ‘unsubscribe’ link in our emails or contacting us directly.
Delete Your Information: Request the deletion of your personal data, subject to legal or contractual obligations.

7. Privacy for HVAC Contractors

For HVAC contractors, we collect business-related information such as tax IDs, company addresses, and account activity. This information is used to manage contractor-specific pricing, orders, and ongoing business relationships. We maintain the confidentiality of this information and only share it when necessary for order fulfillment or legal compliance.

8. Privacy for Homeowners

For homeowners purchasing products from us, we collect only the information necessary to complete your order and deliver the products to your home. We respect your privacy and do not share your personal information with third parties, except for delivery and payment processing.

9. Changes to This Policy

National Supply Centre Ltd. reserves the right to update this Privacy Policy as needed. Any changes will be posted on our website, and significant changes will be communicated directly to our customers.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how your information is handled, please contact us at:

National Supply Centre Ltd.
Sault Ste. Marie & Timmins, Ontario
Phone: Sault Ste. Marie – 705-253-5646/ Timmins – 705-360-1065